The service layer ensures excellent customer service, handling both pre- and post-purchase support, returns, and repairs.
Components:
D01: CSH – Customer service hub to manage customer queries and feedback.
D02: VOC + NPS – Voice of Customer and Net Promoter Score to gauge customer satisfaction.
D03: Returns – Manages product returns and exchanges.
D04: Refunds – Handles refunds for returned items.
D05: Recycle – Programs to manage product recycling.
D06: Repair – Systems to manage product repairs.
Name | Website | Layer | System type | One sentence description | G2 reviews | G2 rating | Employee count | Founding year | Country |
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D - Service layer | Order management | Connects e-commerce orders with third-party logistics and ERPs, streamlining order management | 4.4 |
2014
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D - Service layer | Return management | 4.2 |
1996
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D - Service layer | Customer reviews (on-site) | Review app for Shopify with customizable widgets. | 4.5 |
2012
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D - Service layer | Customer service hub | Simple, scalable customer service tool for e-commerce. | 4.6 |
2015
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D - Service layer | Order management | Manages orders, shipping, and inventory for e-commerce and retail. | 3.9 |
2001
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D - Service layer | Loyalty | Loyalty program for omnichannel selling, rewarding in-store and online. | 4.2 |
2013
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D - Service layer | Order management | Handles multichannel listing and order management. | 4.5 | ||||||
D - Service layer | Listing management | Centralizes listings across multiple sales channels. |
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2017
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D - Service layer | Order management | AI-driven product recommendation platform. | 4.4 |
2005
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D - Service layer | Loyalty | Customer loyalty and engagement platform. | 4.6 |
2012
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D - Service layer | Return management | Personalized product recommendations and upsell platform. | 4.7 |
2017
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D - Service layer | Return management |
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2017
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D - Service layer | Order management | Inventory management solutions for e-commerce businesses to streamline operations with real-time insights. | 4.8 |
2011
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D - Service layer | Order management | Inventory management for growing retail brands to streamline operations with omnichannel integration. | 4.1 |
2011
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D - Service layer | NPS measurement |
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D - Service layer | NPS measurement | Real-time feedback collection for businesses to enhance experience and reduce churn with ease. | 4.7 |
2013
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D - Service layer | Customer service hub | A customer service platform for ecommerce businesses to streamline support with cutting-edge automation. | 4.6 |
2015
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D - Service layer | Customer service hub | Centralizes marketing tools for marketers to enhance customer engagement with seamless CRM integration. | 4.4 |
2006
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D - Service layer | NPS measurement | Enhance customer experiences with feedback, insights, and coaching. | 4.7 |
2014
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D - Service layer | Return management | Streamline shipping to save costs with seamless carrier integration." | 4.8 | ||||||
D - Service layer | Return management | Enhance post-purchase experiences and reduce costs with shipment-network visibility. | 4.3 |
2012
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D - Service layer | NPS measurement | Experience management solutions for enterprises to enhance loyalty and satisfaction with AI-driven insights. | 4.4 |
2002
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D - Service layer | Customer service hub | A CRM platform for customer service teams to enhance support efficiency with AI-driven automation." | 4.4 | ||||||
D - Service layer | Order management | Streamlines shipping for e-commerce sellers to cut costs and time with exclusive carrier discounts. | 4.3 | ||||||
D - Service layer | Return management | Connects retailers to carriers for improved deliveries and efficiency through a global platform." | 3.5 |
2009
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D - Service layer | Order management |
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2016
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D - Service layer | NPS measurement | Automated customer feedback workflows for companies to enhance engagement and innovation efficiently." | 4.8 |
2016
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D - Service layer | NPS measurement | Enhance customer loyalty with Net Promoter Score insights. | 5.0 |
2015
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D - Service layer | Listing management | A marketing platform for multi-location businesses to enhance visibility and drive sales globally. | 4.4 |
2013
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D - Service layer | Listing management | Helps multi-location brands enhance digital presence and customer engagement with AI-powered insights. | 4.4 | ||||||
D - Service layer | Customer service hub | AI-powered service solutions for businesses to enhance customer experience with personalized, omnichannel support. | 4.3 |
2007
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D - Service layer | Return management | Automates returns for e-commerce businesses to enhance customer satisfaction with a self-service portal." | 4.9 |
2020
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D - Service layer | Order management | Streamlines ecommerce operations for businesses to enhance efficiency with integrated shipping, inventory, and dropshipping solutions. | 4.8 |
2010
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D - Service layer | Return management | Enhances e-commerce businesses' post-purchase experience with comprehensive tracking and protection. | 4.7 |
2012
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D - Service layer | Customer service hub | An AI-first platform that enhances customer service for businesses, providing instant responses and operational insights. | 4.5 |
2011
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